Yeah.. they suck! and it's so sad.. They did a great Job of Marketing this to the kids and My daughter was not the exception when she made it clear she wanted one.. she HAD to have one.. I was weary of getting her a pillow made out of the same material as a stuffed animal.. all I kept thinking was eww dust magnet.
See, what buying made in China does? thing is these suckers weren't cheap! You'd be better off buying the knock offs..
My kid's attached to this thing.. so I give them that. But Lesson learned... I wonder how much these people profited out of disappointing so many kids and awful customer service.
Have you ever been sold a lemon toy?